Interlove User Agreement

1. Scope and Operator

Interlove is operated by INTERLOVE INC (referred to in this Agreement as "Interlove," "we," "us," or the "Company"). This Agreement applies to the user registration, profile, browsing and filtering, likes and mutual likes, human matching, chat, identity verification, Love Beans, women-only VIP services, and related customer support features that we provide.

Some features may be available only in certain countries or regions, on certain devices or operating system versions, for certain account types, or within a limited test group. Features that are not yet enabled in the application or that are labeled as tests, previews, or "coming soon" do not constitute a commitment that we already provide those features. Features such as real-time voice calls, real-time video calls, translation, third-party sign-in, push notifications, and in-app purchases are available only if the version you use actually displays a working process for that feature.

Our rules for processing personal information are described in the Privacy Policy. If this Agreement conflicts with terms governing a particular paid service, offline contract, or promotion, the specific rules clearly presented to and accepted by you will govern that particular matter, to the extent permitted by law.

2. Eligibility and Acceptance

2.1 Age and Legal Capacity

You must be at least 18 years old and legally capable of entering into this Agreement. You may not create an account for a minor or allow a minor to use your account. We may ask you to provide your date of birth or complete identity and age verification. If we reasonably suspect that you are not eligible to use the Services, we may restrict features, suspend your account, or request additional proof.

2.2 Nature of the Service

Interlove currently provides dating and relationship-matching services for men and women seeking opposite-sex matches. The gender selected during registration is used for profile display and opposite-sex recommendations. As a general rule, you cannot change your gender selection after it has been confirmed. If you entered it incorrectly, please contact customer support. We do not guarantee that any user will receive a like, response, match, romantic relationship, marriage, or any other specific outcome.

2.3 Electronic Acceptance

By checking the acceptance box, completing registration, signing in, or continuing to use the Services, you acknowledge that you have read and agree to this Agreement and the Privacy Policy. We will record the version you accepted and the time of acceptance. Your acceptance of this Agreement does not constitute consent to marketing text messages or any other matter for which separate consent is required by law.

3. Account and Profile

3.1 Account Creation and Security

You may sign in using the authentication methods that are actually available, such as a verification code sent by text message or email, or a third-party identity provider. You must provide contact information that you control, safeguard your verification codes, devices, and signed-in sessions, and refrain from lending, selling, or sharing your account. Contact us immediately if you discover unauthorized use.

Each account may be used only by the individual who owns it. You are responsible for activity conducted through your account, except for losses caused by our failure to implement reasonable security measures. We will not ask you to provide a verification code, password, or payment credential to another user through chat.

3.2 Accuracy and Completeness of Profile Information

You must submit profile information that is truthful, accurate, lawful, and not materially misleading, use photos of yourself, and promptly update information that changes. Profile information may include your nickname, date of birth, photos, height and weight, manually selected current location and place of birth, marital and parental status, ethnicity, religion, body type, education, occupation, income range, immigration status, lifestyle habits, languages, interests, and personal introduction. Your first photo is used as your profile photo. You must always maintain at least one compliant photo of yourself and may upload no more than nine photos.

You may change your date of birth to the extent permitted by the current rules, but you must remain eligible as a person at least 18 years old after each change. You may not impersonate another person, use someone else's photo, falsify verification materials, or make materially misleading statements about important aspects of your identity.

4. Public Display and Recommendations

4.1 Guest Browsing and Public Profiles

Visitors who are not signed in may browse limited profile cards of opposite-sex users. A public card generally includes photos, age rather than full date of birth, a general location entered manually, education, occupation, interests, and verification or VIP badges. When signed-in users view profile details, they may see additional information that you chose to provide and permit us to display. Your identification number, original verification documents, verification codes, private messages, and contact information will not be displayed as public profile information.

Do not include information in your nickname, photos, personal introduction, or other public content if you do not want the public to know it. Even if the platform restricts copying or downloading, other users may still take screenshots, repeat, or save outside the platform content that you choose to make public.

4.2 Recommendations and Filters

Recommendations and search results may be generated using information such as gender, age, manually entered location, profile information, selected filters, account status, visibility settings, likes, and blocks. Our current basic recommendations are not a professional assessment of your personality, creditworthiness, compatibility, or likelihood of relationship success, and we do not guarantee that rankings are entirely accurate or complete.

4.3 Visibility and Profile-Visit Records

If the visibility feature is available and your setting has been successfully saved, your profile may be hidden from general recommendations or public entry points. We may nevertheless retain and process relevant information as necessary to support existing interactions, risk control, customer service, dispute resolution, and legal obligations. When a signed-in user views another person's profile details, the platform may create a profile-visit record. Controls for online status, profile-visit records, and visibility may vary by version and are effective only as shown in the applicable settings.

5. Likes, Matching, and Chat

5.1 Likes, Mutual Likes, and Blocking

You may like an eligible opposite-sex user, withdraw a like when permitted, or block a particular user. When two users like each other, they form a "mutual like," but a mutual like does not by itself constitute a human-arranged match, an exclusive relationship, an engagement, or any legal relationship.

5.2 Human Matching

When the human matching feature is available, eligible users may receive a match invitation initiated by an advisor and confirmed through our internal process. An invitation is valid for 48 hours after it is sent and expires if it is not accepted within that period. Once the invitation is accepted, the two users enter a "Matched" relationship. A request to end a Matched relationship must state a reason and is subject to platform review. The Matched status may remain in effect until the review is complete.

Human matching and advisor opinions are intended only to facilitate communication. They do not guarantee any user's identity, financial condition, character, health, safety, suitability for marriage, or future relationship.

5.3 Message Types and Media Access

Users who are not in a Matched relationship may send only text and basic emoji supported by the platform. Images and any real-time voice or video features that are actually available are reserved for users in a Matched relationship. Interlove does not provide voice messages or audio message clips. If a media or calling feature is not actually available in the current version, you are not entitled to require us to provide it.

5.4 Text Message Allowances and Love Beans

The following business rules currently apply. The remaining allowance and charge notice shown before you send a message should be consistent with these rules:

Daily allowances reset according to the server's timekeeping rules. Whether a message will incur a charge should be displayed before it is sent. If a network retry or system error causes a duplicate charge, you may submit the relevant order or message information to customer support for review.

5.5 Delivery, Recall, and Translation

Messages may be delayed, blocked, or undeliverable because of human review, network conditions, account restrictions, or the recipient's settings. Recalling a message changes only how it appears in the conversation. It does not guarantee that content already viewed, copied, or captured in a screenshot by the recipient will disappear, and it does not prevent us from retaining the content as necessary for safety, reports, disputes, or legal obligations. If translation is available, it is provided only as an aid to understanding, may contain errors, and should not be the sole basis for legal, medical, financial, or other important decisions.

6. Human Review and Content Governance

To reduce risks such as harassment, fraud, impersonation, and attempts to move users off-platform to exchange contact information, Interlove may use automated screening and human review for profiles, photos, text messages, chat images, report materials, and relevant context. Under the current chat-governance process, a message may need to pass review before it is shown to the recipient.

Only authorized personnel and service providers who need access for review, customer support, safety, appeals, legal compliance, or system maintenance may access relevant content within the scope of their responsibilities. Review does not mean that we can identify all prohibited content, nor does it mean that we endorse, guarantee, or assume publisher liability for user content.

Our provision of the Services does not by itself give us the right to use private messages, identity information, or biometric information to train general-purpose artificial intelligence models. Related data-processing practices are described in the Privacy Policy.

7. User Content and License

You retain all rights you lawfully hold in content you upload. To operate Interlove, you grant us a nonexclusive, worldwide, royalty-free license, sublicensable to our contracted service providers, solely to host, store, copy, transmit, reformat, review, display, and distribute your content during the life of your account and any necessary backup, dispute-resolution, and legally required retention periods. We may exercise this license only to provide the features you select, maintain safety, and comply with legal obligations.

This license does not permit us to use your likeness in advertising unrelated to Interlove or to sell your private messages. The license for public display ends when you delete the content or your account closure takes effect, except for copies lawfully retained by other users, records retained as required by law, and backups deleted in accordance with their normal overwrite cycle.

You represent that you have all rights necessary to upload your content and that your content does not infringe any person's privacy, publicity, copyright, trademark, or other rights.

8. Prohibited Conduct

When using Interlove, you may not:

• impersonate another person, create a false account, falsify your age or verification materials, or use another person's photos or information without permission;
• solicit, encourage, assist, or permit a minor to use the Services in any manner;
• post content that is hateful, discriminatory, threatening, harassing, stalking, pornographic, violent, related to self-harm, unlawful, or infringes another person's rights;
• post, distribute, or threaten to distribute intimate images without the depicted person's consent, including authentic, altered, or artificial-intelligence-generated content, or any content involving the sexual exploitation of a minor;
• engage in fraud, extortion, investment or cryptocurrency schemes, money lending, unlawful recruitment, commercial sex, human trafficking, or other commercial solicitation;
• induce another person to provide verification codes, account credentials, identification documents, or financial information, or to send money, transfer funds, or purchase gift cards for a stranger;
• circumvent platform safety measures, scrape information in bulk, use bots, crawlers, or automated scripts, or interfere with the Services through reverse engineering;
• distribute malicious code, disrupt a network, or access another user, conversation, system, or data without authorization;
• maliciously exchange contact details, off-platform account information, or payment information in a profile or chat in order to evade platform review, charges, or safety measures;
• buy, sell, rent, or transfer an account or Love Beans, or exploit refunds, payment disputes, or technical defects to obtain an improper benefit; or
• help another person engage in any of the foregoing conduct.

9. Dating Safety

Online identity verification, user badges, human review, and reporting tools can reduce only some risks. They cannot guarantee that any user's statements are truthful, conduct is safe, or criminal history is clear. Unless we expressly state otherwise, we do not conduct continuous criminal, financial, or medical background checks on all users.

Do not share your home address, workplace, identification documents, banking information, or other sensitive information too soon. Do not send money to or invest with someone you met online. Meet for the first time in a public place and tell someone you trust. If you encounter a threat, violence, extortion, fraud, or danger to your personal safety, stop communicating, preserve evidence, contact local law enforcement or emergency services immediately, and report the matter to us.

10. Identity Verification

Certain features require identity or age verification. The mainland-China route uses Tencent Cloud Huiyan; the route outside mainland China uses Didit. Verification can process your name, document number and images, the portrait on the document, selfies, liveness photographs or video, facial features, verification results, and related device and network information. The data categories, uses, recipients, storage locations, retention periods, and deletion rules are set out in Section 7 of the Privacy Policy.

Acceptance of this Agreement does not replace separate consent required for facial or biometric processing and does not authorize use of verification materials as public user content. You may leave the verification flow before submitting materials. Without completed verification, features that require verified status may be unavailable.

A verification badge means only that specific materials were checked under the established process at the time of verification. It does not mean that we guarantee all of the user's information, character, financial means, marital status, or future conduct. You may not submit falsified, altered, or third-party materials.

11. Love Beans and In-App Purchases

11.1 Nature of Virtual Goods

Love Beans are virtual goods that may be used only for designated digital features within Interlove. They are not currency, deposits, securities, or stored-value payment instruments, do not earn interest, and cannot be redeemed for cash, transferred, sold, or used outside the platform. Purchased Love Beans have no fixed expiration date while your account remains open. If promotional Love Beans have a separate expiration date, we will clearly disclose it before you claim them.

11.2 Purchase Channels and Confirmation

Love Beans purchased in the iOS or Android application are available only through Apple App Store in-app purchase or Google Play billing. Interlove does not sell Love Beans within the application through WeChat Pay, Alipay, Stripe, PayPal, direct credit-card processing, or any other third-party channel. The quantity, local-currency price, taxes, and order of deduction are as shown on the purchase confirmation page.

An order is complete only after the app store confirms that the transaction is valid and the Love Beans have actually been credited to your account. Do not close the payment page or submit a transaction more than once. If Love Beans are not delivered, you are charged twice, or you identify an unauthorized transaction, promptly seek assistance through the app store and our customer support channels.

11.3 Refunds and Balance Adjustments

Except as otherwise required by applicable law or app-store refund rules, completed purchases of virtual goods are final, Love Beans cannot be redeemed, and INTERLOVE INC does not independently issue cash refunds for them. If Apple or Google approves a refund, reverses a transaction, or processes a chargeback, we may deduct the corresponding Love Beans. If the balance is insufficient, we may suspend related features and require you to resolve the negative balance. Nothing in these rules limits any nonwaivable consumer rights available to you by law.

11.4 Love Beans After Account Termination

After your account closure takes effect or your account is permanently terminated for a serious violation, any remaining Love Beans will no longer be available and cannot be transferred to another account or redeemed for cash, except as otherwise required by applicable law or app-store rules. Review your balance and the applicable notices before submitting an account-closure request.

12. VIP and Offline Consulting Services

VIP is an offline dating advisory service for eligible female users. Male users cannot become VIP members. The VIP level, term, services, price, payment method, refund policy, suspension, and termination are governed by the separate offline contract you enter into with us. VIP is not currently sold within the Interlove application, and this Agreement does not create a VIP subscription or automatic renewal.

To arrange contact by an advisor, an application form may collect your legal name, telephone number, optional WeChat ID, relationship goals, budget, and comments. Submitting an application does not mean that we have accepted you as a VIP member and does not guarantee a match.

13. Reports, Enforcement, and Appeals

You may report a user, profile, or message that you believe violates this Agreement and may submit a description, relevant messages, images, and other evidence. You may not submit a malicious report, fabricate evidence, or use the reporting process to harass another person.

Anyone, including a person without an Interlove account, may use the email address at the end of this Agreement to report intimate imagery displayed on the platform without consent. A report should identify, to the extent possible, the location of the content, the person depicted, and the basis for asserting that the content is nonconsensual. For a valid notice that meets legal requirements, we will remove the material within the legally required time and take technically reasonable steps to address known identical copies.

Depending on the risk, nature of the violation, repetition, and available evidence, we may issue a warning, remove content, impose rate limits, disable chat, disable use of the Services, suspend an account, or permanently terminate an account. To protect reporters, other users, and the integrity of an investigation, we may be unable to disclose all evidence or internal assessments.

You may appeal an eligible enforcement action through the in-app process or customer support by providing your reasons and supporting evidence. We will conduct a reasonable review, but urgent safety measures may remain in effect during the review.

14. Account Closure and Termination

14.1 Account Closure at Your Request

You may request account closure through the in-app process. The process includes a fourteen-day cooling-off period. Account features may be restricted during that period, and you may withdraw your request as directed on the relevant page. Closure takes effect when the cooling-off period ends if you have not withdrawn the request.

After closure takes effect, we stop publicly displaying your account and automatically delete identity-verification records and associated identity details, document images, and original verification materials. We also automatically submit privacy-erasure requests for the associated Didit verification sessions and facial templates. Failed deletion operations are retried until completed; no separate email request is required. Withdrawing closure during the cooling-off period cancels this closure-triggered deletion. See Section 7.4 of the Privacy Policy for temporary notification copies, Tencent's retention periods, and specific legal exceptions.

Other personal information is deleted or de-identified as described in the Privacy Policy. Order and transaction records, consent records, security incidents, report evidence, and other specific records required by law or necessary to resolve disputes may be retained separately for the applicable period. Copies in backups follow their normal overwrite cycle.

14.2 Termination by Us

We may suspend or terminate all or part of the Services if you materially or repeatedly violate this Agreement, create a safety risk, engage in fraud, infringe another person's rights, or if we are legally required to act. Except in emergencies, safety or fraud matters, or circumstances in which notice is prohibited by law, we will attempt to explain the principal reason and available appeal options.

14.3 Survival

Provisions that by their nature should survive, including those relating to intellectual property, necessary data retention, limitation of liability, and dispute resolution, will remain effective after account termination.

15. Intellectual Property

Except for user content, the Interlove software, interfaces, trademarks, logos, text, graphics, database structures, and related materials are owned by us or our licensors and are protected by intellectual property laws. We grant you a limited, revocable, nontransferable, nonexclusive license to access the Services solely for your personal, noncommercial use.

You may not copy, sell, rent, sublicense, publicly distribute, modify, decompile, circumvent technological protections for, or otherwise exploit those materials, except where and to the extent expressly permitted by applicable law and not subject to waiver. If you believe that content on the platform infringes your copyright or other rights, please submit proof of your rights, a specific link to the content, and your contact information using the contact details at the end of this Agreement.

16. Third-Party Services and App Stores

Identity verification, verification codes, application distribution, payments, and other features may depend on third-party services. A third party's terms apply only when that third party actually provides a feature, and its services are governed by its own terms and privacy rules. We exercise due care in selecting service providers and enter into necessary data-protection arrangements, but we do not make warranties beyond those required by law regarding service interruptions or conduct independently controlled by a third party.

If you obtain the application through the Apple App Store or Google Play, you must also comply with the applicable store terms. Apple and Google are not parties to this Agreement and are not responsible for Interlove's operation, content, or customer support. Nothing in this Agreement affects any rights that an app store may have regarding purchases and refunds.

17. Changes to the Services and Agreement

We may adjust features for safety, compliance, product improvement, or business needs. We will give advance notice of material adverse changes through an in-app notice, email, or another reasonable method, except for urgent security fixes, changes that must take effect immediately by law, or technical adjustments that do not affect user rights.

When we update this Agreement, we will identify the version and effective date. If a change materially affects your rights or the processing of your personal information, we will obtain renewed consent as required by law. If you do not agree to the updated Agreement, you may stop using the Services and request account closure before the changes take effect. If you continue to use the Services after legally sufficient notice or renewed consent, you accept the updated Agreement.

18. Disclaimers and Limitation of Liability

18.1 The Services as Provided

To the extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free operation or the absolute accuracy of any recommendation, translation, verification, review, or user statement. We take reasonable measures to maintain the Services and their security, but risks inherent in the internet and interpersonal interactions cannot be eliminated completely.

18.2 User Interactions

You are responsible for deciding whether to communicate or meet with another user, give or lend money or property, invest, or enter into any other transaction, and you assume the associated risks. Interlove is not a party to any relationship, marriage, contract, or financial transaction between users. Nothing in this Agreement excludes liability that the law requires us to bear.

18.3 Scope of Liability

To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, punitive, or consequential damages, or for lost profits, opportunities, or data. For direct damages arising from a paid digital service, our aggregate liability generally will not exceed the amount you actually paid for that paid digital service during the 12 months preceding the event giving rise to the claim. These limitations do not apply to personal injury caused by our willful misconduct or gross negligence, fraud, infringement of nonwaivable consumer rights, or any liability that cannot lawfully be limited.

19. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the State of California, United States, without depriving you of any nonwaivable consumer protections in the jurisdiction where you reside. In the event of a dispute, each party should first provide a written description of the facts and requested relief and attempt in good faith to resolve the matter within 30 days.

If the parties do not resolve the dispute, it must be brought in a state or federal court of competent jurisdiction in Los Angeles County, California, except where applicable law requires a different court or authority. Nothing in this Agreement limits your right to submit a complaint to a consumer protection authority or, if eligible, to pursue a claim in small claims court.

This Agreement does not include mandatory arbitration or a waiver of class-action rights. If we propose such an arrangement in the future, we will provide a separate, clear notice and obtain any consent required by law.

20. General Terms

If any part of this Agreement is found unenforceable, the remaining provisions will remain in effect, and the invalid provision will be enforced to the maximum extent permitted by law in a manner that best reflects its original intent. Our failure to enforce a right immediately does not waive that right. You may not assign this Agreement without our written consent. We may assign it in connection with a merger, reorganization, or transfer of business in accordance with law, but such an assignment will not reduce the protections available to you under applicable law.

This Agreement and any specific rules legally presented to and accepted by you constitute the entire agreement between you and us regarding the Interlove user-facing Services. Headings are provided only for convenience and do not affect interpretation.

21. Contact Us

If you have questions about this Agreement, your account, a transaction, a report, or an appeal, you may contact us through in-app customer support or as follows: